Find answers to common questions about our services
You can book a flight through our website by entering your departure and destination cities, travel dates, and number of passengers. Our system will show you available flights with prices, and you can complete your booking with secure payment.
Yes, you can cancel or modify your booking depending on the fare rules of your ticket. Some tickets allow free changes, while others may have fees. Please check your booking confirmation email for specific terms and conditions.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through encrypted connections.
While travel insurance is not mandatory, we highly recommend it to protect your trip investment. Our travel insurance covers medical emergencies, trip cancellations, lost baggage, and other unforeseen circumstances.
For international travel, you typically need a valid passport and may require a visa depending on your destination. Some countries also require proof of vaccination or health certificates. We recommend checking with the embassy or consulate of your destination country.
You can reach our customer support team 24/7 through phone at +971 56 162 8591, email at support@aztravel.net, or through our contact form. We also offer live chat support on our website.
Yes, we offer special rates and services for group bookings of 10 or more passengers. Please contact our group booking specialists for customized quotes and assistance with your group travel needs.
Refund policies vary depending on the type of booking and fare rules. Generally, refundable tickets can be cancelled for a full refund, while non-refundable tickets may only be eligible for taxes and fees refund. Processing time is typically 7-14 business days.
Still Have Questions?
Our customer support team is here to help you 24/7