Last updated: January 1, 2024
Introduction
At AZ Travel, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Passport information
- Payment details
Technical Information
- IP address
- Browser type
- Operating system
- Pages visited
- Time and duration of visit
How We Use Your Information
We use your information for the following purposes:
- Processing flight and hotel bookings
- Providing customer service and technical support
- Sending booking confirmations and updates
- Improving our services and user experience
- Complying with legal requirements
- Preventing fraud and ensuring security
Cookies
What are Cookies?
Cookies are small text files that are saved on your device when you visit our website. These files help us remember your preferences and improve your experience.
Types of Cookies We Use
Necessary Cookies
Essential for the website to function properly and cannot be disabled.
Analytics Cookies
Help us understand how visitors use the website to improve our service.
Marketing Cookies
Used to display personalized advertisements based on your interests.
Functional Cookies
Remember your preferences such as language and preferred currency.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information in the following cases:
- With airlines and hotels to process your bookings
- With payment service providers to process payments
- With legal authorities when required
- With technical service providers for website maintenance
Information Security
We implement strict security measures to protect your information:
- SSL encryption for all transactions
- Secure servers protected by firewalls
- Continuous monitoring for suspicious activities
- Staff training on data security
- Regular data backups
Your Rights
You have the following rights regarding your personal information:
- Right to access your information
- Right to correct inaccurate information
- Right to delete your information
- Right to restrict processing of your information
- Right to data portability
- Right to object to processing of your information
Managing Cookies
You can manage your cookie preferences through:
- Your browser settings
- Cookie management tools on our website
- Unsubscribing from marketing emails
Data Retention
We retain your personal information for the period necessary to provide our services and comply with legal requirements:
- Booking information: 7 years
- Account information: Until account closure
- Website logs: 2 years
- Marketing information: Until unsubscription
Updates to This Policy
We may update this policy from time to time. We will notify you of any significant changes via email or a notice on the website.
Contact Us
If you have any questions about this privacy policy, please contact us: