1. Acceptance of Terms

By accessing and using the AZ Travel website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Booking and Payment

All bookings are subject to availability and confirmation. Prices are subject to change without notice until payment is received and confirmed.

  • Full payment is required at the time of booking
  • All prices are quoted in USD unless otherwise specified
  • Credit card charges may be subject to additional fees
  • We reserve the right to cancel bookings for non-payment

3. Cancellation and Refunds

Cancellation policies vary depending on the service provider and fare type:

  • Flight cancellations are subject to airline policies
  • Hotel cancellations must be made according to hotel policies
  • Refunds will be processed within 7-14 business days
  • Cancellation fees may apply as per service provider terms

4. Travel Documents

It is the traveler's responsibility to ensure they have valid travel documents:

  • Valid passport with at least 6 months validity
  • Required visas for destination countries
  • Health certificates and vaccinations as required
  • Travel insurance (recommended)

5. Limitation of Liability

AZ Travel acts as an intermediary between travelers and service providers. We are not liable for:

  • Flight delays, cancellations, or schedule changes
  • Hotel overbooking or service quality issues
  • Loss or damage to personal belongings
  • Medical emergencies or health issues during travel
  • Acts of nature, terrorism, or political unrest

6. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of AZ Travel and is protected by copyright laws. Unauthorized use is prohibited.

8. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, UAE.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

10. Contact Information

If you have any questions about these terms and conditions, please contact us:

Email: legal@aztravel.net

Phone: +971 56 162 8591

Address: Sheikh Mohammed bin Rashid Boulevard, 12th Floor, Downtown Dubai, Dubai, UAE

Last updated: December 2024